Background Information Services, Inc. (BIS) is a consumer reporting agency that prepares consumer reports or background screening reports for our clients and for consumers. These reports are governed by the federal Fair Credit Reporting Act (FCRA) and applicable local, state, and federal laws.

This Privacy Policy covers BIS's web site, and BIS's policy for handling personal information provided to BIS over the Internet by the public www.bisi.com website. This Privacy Policy also covers personal information provided by BIS's clients, and the applicants/employee directly who have given their written authorization for BIS's clients to conduct a background investigation on them, using BIS's online background screening system that is accessible only through an access-restricted portion of BIS's web site. BIS will collect, store, and transfer personally identifiable information only in compliance with applicable law.

Collection of Information.
While browsing www.bisi.com, you do so anonymously. BIS collects personally identifiable information only if you choose to provide this information to us. In some instances, BIS may collect non-personal (e.g., aggregate or demographic) data through cookies. This information is used to better understand and improve the usability, performance and effectiveness of www.bisi.com. Please see further information below under "Cookies."

The type of personal information we may collect about you through www.bisi.com includes, but is not limited to, the following (should you decide to provide such information to BIS): (a) contact and identifying information (e.g., name, address, e-mail address, phone and fax numbers, employer(s), job title) in connection with your expressed interest in receiving information about, or your registering for, BIS products, services, or newsletters; (b) your resume information and employment application information regarding BIS job openings; and (c) all other personal information that you may voluntarily provide to us in an online form, over the phone or by email.

Access to certain BIS web pages and online services is not available to the general public and requires a login code with a BIS-provided username and password. Those web pages, and the information available from those pages, are made available only to clients of BIS. BIS collects only information that the user voluntarily shares with BIS. This information collected directly from the subject/applicant for permissible purpose only may be provided to authorized vendors and sources.

If you are using this web site to inquire into opening a background screening account with BIS, we only collect basic company demographics and contact information. This information is used for internal purposes, such as account establishment and customer service.

How Your Information is Used.
When your personal data is collected on www.bisi.com, BIS will inform you at that time of the purpose for the collection. BIS will use your personal data only in the manner indicated when it is collected unless you consent to a different use.

If you have provided your personal data over this web site in connection with a background screen ordered by a BIS client, BIS may only use your personal data to perform a background screen for that client. BIS will not use your data to conduct a background screening investigation to produce a consumer report unless BIS's client provides an FCRA certification. In this certification, BIS's client certifies to BIS that it has a legally permissible purpose for ordering the background screen; and that it has, as required by applicable law, obtained your consent to conduct the background screen; and that it will follow proper Adverse Action procedures. Personal data may also be collected or confirmed via a phone call with a BIS Customer Service Representative to process a request that either you have initiated or to confirm required information has been provided to process the ordered background check.

Information Sharing and Disclosure
BIS does not sell any personal information to third parties. BIS won’t disclose your personal information to a third party unless while performing your background screen for BIS's client or as otherwise described in this Privacy Policy.

BIS may disclose personal information as necessary in connection with any of the purposes for which we use personal information as described above in "How Your Information is Used."

When BIS conducts a background screening on you, BIS may disclose information that you submit through this web site to the BIS client that requested a background screening investigation on you. As needed, BIS may also disclose your information to certain third parties to conduct the background investigation (such as courts, law enforcement agencies, prior employers, educational institutions, and/or other entities that may provide or verify information about you), as well as to third-party representatives authorized by BIS to assist in the background screening investigation. These third-party representatives include, but are not limited to, our platform provider who assists with hosting, web site support or technical assistance and court runners. BIS transfers to these parties only the information necessary to deliver to BIS the requested product or service. BIS forbids these parties from using that information for any other purpose. BIS requires that these parties maintain reasonable measures to protect the confidentiality and security of your information.

BIS may also disclose personal information and any other pertinent information available to BIS for any of the following purposes: (i) investigate, prevent or take action regarding actual or suspected illegal activities or fraud, situations involving potential threats to the physical safety of any person, or violations of BIS's terms of use; (ii) respond to or defend against subpoenas, court orders, or other legal process; (iii) establish or exercise BIS's legal rights; or (iv) otherwise comply with applicable law.

In the event of an acquisition, the information BIS collects may be one of the assets examined or transferred as part of the transaction. BIS will forbid another business to examine the information BIS has collected without a confidentiality agreement, and only to the extent permitted by law. BIS will not transfer the collected information unless the receiving party agrees to furnish privacy protections that are equal to, or exceeding, those established by this Privacy Policy.

Personal Information Disclosure: United States or Overseas
It is possible that personal information submitted to BIS for a background screening investigation may be transferred outside of the United States in order to perform the background investigation. This information will be provided to, and managed by, BIS’ platform provider. All personal information will be transmitted and stored in a secure manner in accordance with the terms of this Privacy Policy.

Cookies
www.bisi.com may use the data packet technology called a "cookie" to collect information about how the website is used.

A cookie (also called HTTP cookie, web cookie, Internet cookie, or browser cookie) is a small piece of data sent from a website and stored on a user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember information (such as a computer’s Internet address) or to record a user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names and addresses.

This information is used for internal purposes only. In addition, BIS’s web site does not permit other parties to collect personally identifiable information about your online activities when you use www.bisi.com.

If you would prefer not to receive cookies, you can configure your browser to refuse cookies. However, it is possible that some areas of www.bisi.com will not function properly if you do so. Particularly, you may be required to accept cookies in order to complete certain actions on BIS's web site. BIS’ web site may not recognize “do not track” prompts transmitted by web browsers.

Security
BIS is committed to protecting your personal information. While we cannot guarantee the security of that information, we utilize several security technologies, processes and organizational measures to help protect consumer information against loss, misuse, unauthorized access, disclosure, alteration and destruction.

BIS uses Transport Layer Security (TLS) data encryption when data is transmitted to our web site. BIS has installed firewalls and additional security technologies to help prevent unauthorized access to our systems. Strict password protection protocols are used on our computers, and employees are kept up to date on our security and privacy policies. The servers used to store consumer information are maintained in a secured environment with rigid security measures.

Third-Party Links
www.bisi.com may contain links to third-party web sites. Please be aware that those third-party web sites are not within our control, and they are not covered by this Privacy Policy. If you have questions or concerns about how another site uses your information, review that site's Privacy Policy.

Review/Modify Personal Information or Unsubscribe.
BIS makes every effort to protect your personal information. If you have provided your personal information to BIS while browsing www.bisi.com, and wish to update any personal information that you may have provided to us, please e-mail us at service@bisi.com.

If you wish to unsubscribe from any of our newsletters or other communications for which you have registered, you may e-mail us at service@bisi.com.

If you are a BIS client with a registered account, you may update your account information by completing an Account Update Form.

If you are a consumer for whom BIS has processed a consumer report, then you can contact BIS to obtain a copy of your consumer report as permitted by the Fair Credit Reporting Act, California Civil Code Section 1786.22, and/or any additional applicable state laws by emailing compliance@bisi.com.

Children Under Age 13
www.bisi.com does not knowingly solicit or collect personally identifiable information from children under 13. However, BIS does gather and collect information regarding the use of our www.bisi.com. The information gathered will be personal information voluntarily supplied by the user when registering on www.bisi.com.

If BIS learns that any child under the age of 13 has submitted personally identifiable information online, we will take all reasonable actions to delete such information from our database and not use such information for any purpose, except as required by law.

Changes to this Privacy Policy
BIS may revise this policy as needed. If there is a revision to this Privacy Policy, we will overwrite the previous policy with the revised revision. Without your permission, BIS will not provide less privacy protection to information collected under a prior privacy policy. It is recommended that you review this privacy policy.

Notice to California Consumers

This California Privacy Notice (“Notice”) is intended for “Consumers” as defined
by the California Consumer Privacy Act (“CCPA”). This Notice is limited to the
data practices of Background Information Services, Inc. in California.
This Notice covers our collection, use, and disclosure of California Consumers’
“Personal Information” (“PI”) as defined by the CCPA, for the twelve months
preceding the Effective Date. This Notice also covers rights California
Consumers have under the CCPA, as well other notices to Californians that may
be required by certain other laws. Terms defined in the CCPA that are used in
this Notice shall have the same meaning as in the CCPA.

1. PI We Collect



2. Sources of PI

We may collect your PI directly from you or your device, or from our clients,
service providers, vendors and suppliers, our affiliates, or other individuals and
businesses as well as public sources of data.

3. Use of PI

Generally, we collect, retain, use, and share your PI for the purposes described
in the Notice and Purpose Section of this Privacy Policy. While it is near
impossible to determine from the exact point of collection how long BIS will
need to retain PI, retention of data is based on many different factors such as
but not limited to: requirements of the Fair Credit Reporting Act (FCRA),
accreditation/certification and government audit stringent standards, as well as
BIS’s internal information security policy that classifies retention of data by
categories.

In addition, we may collect, use and share the PI we collect for one or more of
the following business purposes:

• Processing Interactions and Transactions
• Managing Interactions and Transactions
• Performing Services
• Security and Integrity, including (without limitation) protecting against security incidents and fraudulent, malicious, illegal, or wrongful conduct
• Debugging
• Short-term, transient use, including non-personalized advertising
• Enabling our service providers and business partners (and their service providers and/or subcontractors) to provide services to us

4. Sharing of PI

We may share your data with third-party vendors, service providers, contractors
or agents who perform services for us or on our behalf and require access to
such information to do that work. We have contracts in places with our vendors
that are designed to help safeguard your personal information, including that
they may not do anything further with your personal information unless we have
instructed them to do it. They also commit to protect the data they hold on our
behalf and to retain it for the period we instruct, which the criteria that will be
used for data retention. The categories of the third parties we may share
personal information with include: government entities, vendors, contractors and
sales and marketing tool service providers.
We may also need to share your personal information in connection with a
merger, sale of company assets, or acquisition of all or a portion of our business
to another company.
Background Information Services, Inc. has not sold any personal information to
third parties for business or commercial purposes in the preceding twelve (12)
months.

5. California Privacy Rights
We provide California Consumers the privacy rights described in this section.
You may also exercise these rights through an authorized agent who meets the
agency requirements of the CCPA. As required by the CCPA, any request you
submit to BIS is subject to a verification process. To verify your request, you
must provide your name, email, and state of residence, along with any other
information we may require to verify your identity or your request. We may not
fulfill your CCPA request unless you have provided sufficient information for us
to appropriately verify you and your request.  Submit requests as directed below
in the Contact Us section.

Your California Consumer Privacy Rights are as follows:
A. The Right to Know and Have Access to Data
You have the right to obtain a copy of the specific Personal Information (PI) that
we have collected about you. You may request that we correct PI that we maintain
about you that is inaccurate. Submit requests as directed below in the Contact
Us section.
B. Right to Limit
You have the right to direct us to use your personal information for limited
purposes.  Note, that we only collect and use sensitive information to complete
services that you or our client may have requested about you. Thus, requests to
further limit this use may result in us being unable to complete such services.
Submit requests as directed below in the Contact Us section.
C. Right to Delete You may request that we delete your PI that we have collected from you. Please
note that even if you make a request to delete your PI, it may result in us being
unable to complete services that you or our client may have requested about you. 
Applicable law may permit or require us to retain PI that was collected to comply
with law, to defend legal claims, and to cooperate with law enforcement.  Submit
requests as directed below in the Contact Us section.
D. Right to Correct You may request that we correct PI that we maintain about you that is inaccurate.
Submit requests as directed below in the Contact Us section.
E. Right to Opt-Out of Sale or Sharing You may opt out of “sales” or “sharing” of PI (as defined under applicable law) by
submitting a request as directed below in the Contact Us section.
F. Non-Discrimination As a requirement of the CCPA, we will not discriminate against you because you
exercise your CCPA rights. Note, exercising some rights may result in us being
unable to complete services that you or our client may have requested about you.
G. Authorized Agents As permitted by the CCPA, any request you submit to us is subject to an
identification and verification process, and confirmation of the agent’s authority,
which may include attestation under penalty of perjury.

Contact Us
If your background check is being conducted by BIS and you have questions or need assistance, please contact our Service department:
800-433-6010
service@bisi.com

If you would like to request a copy of your background report(s) prepared by BIS and/or your active database files maintained on you by BIS, or if you wish to dispute the accuracy of the information in your background report, please go to www.bisi.com/consumer for links that will provide you with details on all of the options that are available to you.

Privacy Policy Questions In accordance with California Civil Code § 1786.20, any questions regarding our privacy policy can be addressed by contacting BIS at (this is not a physical address):

Compliance Manager
Background Information Services, Inc.
1716 Main St. Suite A, #168
Longmont, CO 80501
800-433-6010
compliance@bisi.com

Last Updated 02/27/2024